Refund policy

RETURNS, EXCHANGES and PRE-ORDERS

50% OFF STOREWIDE SALE *Terms & Conditions apply
No refunds, no change of mind, no exchanges on all sale items. All sales are final. Shipping is at full cost at customers expense. Additional shipping charges may apply, which will be advised post purchase if necessary, which customers must pay prior to shipping goods. All orders and packed and weighed to ensure accurate shipping is applied post purchase. If customer has not paid this within 3 days, they will forfeit their order and order cancelled. Due to the volume of orders, please allow up to 4 weeks to receive your goods. 50% off cannot be used in conjunction with any other offer. To avoid confusion, if a customer builds their cart, or any time during the promotional period, customers should note, having item/s in their basket does not guarantee they have secured the item/s. It is not until the customer checks out successfully and receives a confirmation email that this occurs. While stocks last. Shipping within Australia only.

Sale ends 31 October 2025 or while stocks last. The end date of the sale is at the discretion of the business.

(Returns*) We do not offer change of mind returns for a refund or exchange. Please be sure to choose carefully. 

(Pre-Order Products*) We do not allow exchanges or returns for Products that haven’t been released or is not currently in stock. Please choose carefully as all orders for Pre-order Products are final and will be shipped to you when items are in stock. If you wish to receive in-stock items prior to Pre-order Products, please note that you will need to place two separate orders with separate delivery charges.

(Faulty products*) If you believe your Product is faulty on receipt, please contact us via email with a full description of the fault (including images) within 48 hours of receiving the Product to be eligible for an assessment of the products.

(Redeliveries*) A re-delivery fee will be charged for any orders that are deemed undeliverable due to insufficient or incorrect address details and which have been returned to us. We encourage you to provide accurate shipping address details at checkout as such details cannot be altered once your order has been dispatched and you will be liable for any additional fees incurred by us and/or our third party courier to resend your order.

(Delivery Restrictions*) For the avoidance of doubt, Two Turtle Doves Australia and our third party couriers do not offer delivery to PO boxes.

(International orders*) Unfortunately, we do not ship outside of Australia.

(Liability) Claims for loss of or damage to Products in transit must be made against the carrier.

*Please refer to Full Terms & Conditions.